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Why This Role Matters This is not a clerical or passive administrative position. In this role, you are: - The connective tissue between sales, guides, facilitators, clients, and logistics - The keeper of timelines, details, permits, systems, and expectations - The person who notices gaps, risks, or breakdowns before they become problems - A trusted operational partner to leadership When this role is done well, everyone else does their job better—guides are prepared, clients are confident, programs run smoothly, and leadership can focus on strategy, growth, and quality. Core Responsibilities: Operations & Program Coordination - Coordinate logistics for outdoor trips, leadership programs, corporate events, VIP experiences, and DMC services - Manage schedules, staffing assignments, vehicles, gear needs, and program timelines - Support guide and facilitator onboarding, training documentation, and seasonal readiness - Track permits, insurance requirements, land manager compliance, and operational approvals - Prepare program packets, run-of-show documents, internal briefs, and field-facing materials Office, Staff & Client Communication - Serve as a primary point of contact for client inquiries, confirmations, and logistics questions - Manage incoming calls, emails, forms, and follow-ups with professionalism and clarity - Support booking workflows and expectation-setting with clients and partners - Communicate clearly with guides, facilitators, transportation staff, and vendors before and after programs - Help resolve issues calmly and professionally when plans change Systems, Organization & Follow-Through - Maintain and improve internal systems (documents, calendars, CRM records, shared files) - Track action items, deadlines, deliverables, and follow-ups across programs and seasons - Identify workflow gaps, inefficiencies, or risk points and suggest improvements - Keep leadership informed with accurate, timely updates and operational insight - Help create structure where it doesn’t yet exist Who This Role Is For You may be a strong fit if you: - Are highly organized and detail-oriented - Communicate clearly and professionally (written and verbal) - Stay calm under pressure and handle ambiguity well - Take ownership and follow things through to completion - Enjoy supporting teams and making systems work - Can juggle multiple priorities without dropping details - Experience in operations, program coordination, hospitality, events, education, logistics, or outdoor programming is highly relevant. Outdoor industry experience is helpful but not required—judgment, reliability, and professionalism matter most. Who This Role Is Not For This role is not a good fit if you: - Prefer loosely defined responsibilities - Dislike administrative or coordination work - Need constant direction to move tasks forward - Are uncomfortable communicating with clients or staff - Avoid accountability or systems-based work Work Environment & Growth - Primarily office-based, with some field and event exposure - Mix of independent work and collaborative coordination - High-trust, high-responsibility culture - Clear expectations and professional standards - Opportunity to grow into senior operations or leadership roles This role may begin with a defined scope and expand based on performance, reliability, and organizational needs. Compensation & Opportunity - Salary: $55,000–$65,000 (DOE) - Long-term growth potential for the right candidate - Meaningful work supporting impactful outdoor, leadership, and community programs How to Apply Email: info@cwrag.com Please include: resume/experience summary, a short note on your interest, and relevant background.